Terms of Use / CGU

1. Agreement and operator

These Terms of Use, also referred to as the Conditions Générales d’Utilisation or “CGU,” form a binding agreement between you and Thoth Group LLC, a Delaware limited liability company (“Thoth,” “AERLYO,” “we,” “us”). They govern aerlyo.com, AERLYO applications, accounts, live-airspace displays and marketplace workflows (the “Platform”). By creating an account, accepting a commercial order or using the Platform, you agree to these Terms and the Privacy Notice. If you use AERLYO for an organization, you represent that you may bind it.

Trip-specific quotes, operator conditions, membership orders and mandatory local consumer terms may supplement these Terms. If documents conflict, the trip-specific signed agreement controls for that trip, then the commercial order, then these Terms, except that mandatory law always prevails.

2. Eligibility

You must be at least 18, legally capable of contracting and permitted to use the Platform under applicable sanctions, export, consumer and aviation laws. You may not use AERLYO from or for a prohibited territory, person, purpose, cargo or transaction. Travelers under 18 must be represented by a responsible adult and accepted by the operator.

3. What AERLYO is—and is not

AERLYO provides technology for airport search, trip requests, aircraft and seat preferences, marketplace matching, role approvals, workflow decisions and informational aircraft location. Unless a trip document expressly states otherwise, Thoth Group LLC is not the air carrier, does not own or operate the aircraft, does not employ the operating crew, does not maintain the aircraft and does not assume operational control.

The licensed operator is solely responsible for its air operator certificates and permissions, aircraft airworthiness, maintenance, insurance, crew qualification and duty, safety management, dispatch or flight release, permits, slots, weather, security and compliance. AERLYO may facilitate communication and commercial records but cannot compel an operator or pilot to accept or conduct a flight.

Where a jurisdiction regulates charter brokers, agents or intermediaries, the capacity of Thoth or another identified party will be disclosed in the quote or trip contract before payment. Nothing on the public website is an undisclosed promise that a particular operator, aircraft or price is available.

3A. Regulated charter-broker and agency disclosures

For a transaction governed by United States air-charter-broker rules, AERLYO will clearly identify Thoth Group LLC’s transaction-specific capacity—such as indirect air carrier, foreign indirect air carrier, agent of the charterer, or agent of the direct carrier—and will state that Thoth is not the direct air carrier in operational control. Air transportation may be performed only by the properly licensed direct air carrier identified before contract and before flight.

Before the charterer enters the specific flight contract, the applicable electronic quote or contract must disclose the direct carrier’s corporate and trading names, the capacity in which the broker acts, and whether the broker holds liability insurance covering the charterer, passengers or property and, if so, its limits. On request, it will also disclose material broker–carrier relationships, total air-transportation cost including known broker/carrier fees and government charges, and known or good-faith-estimated third-party charges payable directly. Material changes must be communicated in time for an informed decision and any cancellation/refund right required by law.

No user may treat an operator profile, aircraft icon, algorithmic match, sponsorship label or preliminary quote as proof of authority. U.S. single-entity charters will not be arranged with an operator lacking the required economic and safety authority. Individual-seat service will be activated only through a structure lawful for that market, including any public-charter prospectus, security, depository, direct-carrier, ticketing and refund requirements that apply. Until those controls are operational, a seat request is an inquiry only.

4. Accounts and marketplace roles

Passengers

A passenger account has no AERLYO membership fee. Optional Passenger Platinum is EUR 99 per month and adds priority concierge, transfer coordination, insurance options and expanded journey preferences. These are coordination and access benefits—not a guarantee of aircraft, departure, transfer or insurance coverage. Air transportation, taxes, airport charges, de-icing, positioning, catering and other trip services remain separately chargeable under the applicable quote.

Travel agents

A Travel Agent account remains restricted until the agency, responsible persons, authority to act for clients, required seller-of-travel or agency registrations, professional liability protection, client-money safeguards, privacy controls and consumer disclosures are verified. The agent must identify the lead traveler, hold authority for every request, transmit all operator terms and prices accurately, protect client data and funds, and must not represent itself or AERLYO as the air carrier or insurer.

Operators, pilots and owners

Professional roles remain restricted until approved. Operators must hold every required certificate, authority, insurance and permission and must keep information current. Pilots must hold valid qualifications, medical status and operator authority for any accepted assignment. Owners may submit aircraft only if authorized and must connect them to a verified licensed operator before commercial use. Approval may be suspended or withdrawn whenever evidence is incomplete, expired, inconsistent or presents legal, safety or reputational risk.

Security

You must provide accurate information, protect credentials, use a unique password and promptly report unauthorized access. You are responsible for actions taken through your account unless caused by AERLYO’s breach of a non-waivable duty.

4A. Aircraft-owner evidence dossier

An owner must create a separate dossier for every aircraft; portfolio-level approval never makes an individual aircraft eligible. Required technical information includes manufacturer, model, registration, serial number, manufacture year, class, base, passenger capacity, range, cruise speed, baggage capacity, cabin configuration, amenities, present technical-status statement and the verified licensed operator responsible for operational control.

The mandatory evidence set includes current exterior, passenger-cabin, flight-deck, registration/data-plate, seating-configuration and representative safety-equipment photographs. It also includes registration, airworthiness, hull and liability insurance, maintenance-status/next-due, weight-and-balance/equipment-list, flight-manual/operating-limitations status, airworthiness-directive/modification/life-limited-component status, technical-log/deferred-defect status and operator-agreement evidence. Airworthiness-review or annual-inspection, noise, radio, import, lease, title, lien, maintenance-program, continuing-airworthiness, minimum-equipment, environmental, tax, customs, sanctions or other jurisdiction-specific evidence may additionally be required where relevant.

Files are screened for integrity, type, image dimensions, metadata, obvious reuse and expiry and then require a human decision. These controls reduce administrative risk but do not authenticate an issuer, establish title, confirm insurance coverage, certify airworthiness, approve maintenance, conduct a physical inspection or replace any authority, insurer, registry, maintenance organization or licensed operator. AERLYO may contact an issuer or request originals, translations, notarization, legalization, registry extracts, beneficial-owner evidence or an independent inspection.

The owner warrants that every submission is complete, current, unaltered and lawfully provided and must promptly report ownership or operator changes, expiries, damage, defects, accidents, incidents, maintenance limitations, liens, seizures, grounding, enforcement, sanctions or any fact affecting lawful availability. Replacing required evidence or detecting a material change returns the aircraft to review. No aircraft may be matched as verified until all mandatory items are approved by an authorized human reviewer and the linked operator’s independent obligations remain satisfied.

5. Fly now, reserve later, aircraft and seats

“Fly now” creates an immediate dispatch request. “Reserve later” creates a scheduled request. Neither is a guarantee, reservation or confirmation until an eligible operator accepts, an aircraft and crew are assigned, price and applicable contract are accepted, required payment or authorization succeeds, and the operator records operational release.

A whole-aircraft request seeks exclusive use subject to the operator agreement. An individual-seat request is available only where a licensed operator lawfully offers seats for that route and jurisdiction. AERLYO may show alternatives, positioning options or nearby airports. Times, aircraft, routes and estimates may change for operational, safety, weather, regulatory or commercial reasons.

The passenger must provide accurate traveler and baggage information, travel documents, visa and health compliance and any special assistance or prohibited-item information required by the operator. Final acceptance of passengers, baggage, animals and cargo belongs to the operator and authorities.

6. Matching and workflow

AERLYO may rank supply by origin or live position, capacity, operator relationship, verification and other relevant criteria. Ranking is a recommendation, not certification. Operators may accept or decline requests; pilots may accept or decline assignments; owners may view activity allowed by their role; and authorized administrators or workers may record approvals and release checks. Each action is logged and remains subject to human review.

No role may use information beyond the trip or operational purpose for which access was granted. Passenger and precise aircraft information must not be exported, resold, scraped or used to bypass AERLYO or contact another participant for an unauthorized purpose.

7. Commercial terms

Passenger accounts are free; optional Passenger Platinum is EUR 99 per month. Operator membership is EUR 199 per month. Aircraft Owner membership is EUR 499 per month. Travel Agent Pro is EUR 99 per month; Travel Agent Platinum Client Access is EUR 199 per month. Operators and aircraft owners also pay any one-time onboarding or activation fee stated in their signed order. Optional modules or services may carry additional fees disclosed before purchase.

A Standard provider or agent transaction carries a 10% service fee. An eligible sponsored Premium/Gold or Travel Agent Platinum-client transaction carries a 17% service fee. The applicable rate is calculated on the eligible completed trip service amount and recorded once for the trip; it is never duplicated across the passenger, travel agent, operator and owner. Passenger Platinum membership itself does not create a passenger transaction commission.

Before activation, the Platform generates a role- and plan-specific commercial CGU showing the selected tier, exact monthly amount, exact service-fee rate, sponsorship or Platinum-client status, obligations and liability allocation. Acceptance records the authenticated subscriber, version, timestamp and cryptographic hash. A tier change requires a new plan-specific acceptance.

Membership, sponsorship and Platinum-client access never override licensing, sanctions, aircraft verification, live-position distance, capacity, crew qualification, safety, operator acceptance or operational release. Sponsored presentation must be labeled and does not guarantee impressions, requests, acceptance, revenue or flight completion.

Airport transfers and insurance are optional third-party services subject to location, provider availability, eligibility, underwriting, exclusions, limits and separate terms. Unless expressly identified in a signed document, Thoth is neither the ground carrier nor the insurer, and coordination does not guarantee performance or coverage.

Prices may exclude taxes, card or bank fees, airport and handling charges, de-icing, catering, ground transport, permits, repositioning, crew expenses and other disclosed pass-through costs. The quote or operator contract identifies currency, payment schedule, cancellation, delay, substitution, refund and no-show rules.

Recurring modules renew for the period stated in the order until canceled under that order. Cancellation stops future renewal but does not erase accrued fees, completed service or records required by law. Thoth may change future fees only through advance notice and renewed acceptance where required; a change does not retroactively alter an accepted trip or paid billing period.

7A. Payment authorization, capture, refunds, taxes and disputes

Payment-card data must be entered only in the hosted page of an approved payment provider. AERLYO may validate a payment method or place an authorization hold after an operator validates aircraft and price. An authorization is not final settlement. Capture occurs only at the stage disclosed in the quote and platform configuration, subject to cancellation, regulatory and provider rules. Retries use transaction identifiers intended to prevent duplicate financial effect.

The direct carrier or identified merchant remains responsible for the transportation charge and its carriage refund rules, except to the extent the trip contract identifies Thoth as merchant for a particular component. AERLYO membership, service-fee and third-party components are shown separately or sufficiently identified before acceptance. Statutory refunds, broker disclosure-change refunds, unauthorized-payment protections and non-waivable card rights remain unaffected.

A chargeback does not itself cancel a trip, membership or valid debt. Users must first use the disclosed support route where practicable, must not make a knowingly false dispute, and remain liable for legitimately supplied business services, processor costs and collection expenses to the extent permitted by law. Thoth may preserve and provide transaction, authentication, acceptance, delivery and audit evidence to payment providers, banks, insurers, regulators and courts.

Each business user is responsible for its own income, payroll, sales, use, value-added, excise and similar taxes, registrations and invoices, except taxes imposed directly on Thoth’s net income or amounts Thoth is legally required to collect and remit. Tax treatment shown by the Platform is informational until confirmed in the applicable invoice.

7B. Membership renewal and cancellation

A paid membership starts only after the subscriber accepts the exact plan, price, billing interval and role-specific CGU. Unless the order states a fixed non-renewing term, it renews monthly until canceled. Before charging, the Platform must clearly disclose recurring billing and provide a cancellation method that is at least as accessible as enrollment where mandatory law requires. Cancellation stops the next renewal and access continues through the paid period unless law, fraud, safety or the order requires earlier suspension. Partial-period refunds are not provided except where the order or mandatory law requires them.

We may change a future renewal price or material paid benefit only after advance notice and renewed consent where legally required. Removing a feature for safety, legality, provider loss or abuse does not create a refund unless the remaining paid service materially fails to conform to the accepted order or mandatory law provides one.

7C. Professional non-circumvention and platform-originated transactions

This section applies only to operators, owners, travel agents and other business users—not to a consumer’s non-waivable rights. A business user must not use non-public passenger, route, pricing, operator, aircraft or lead information obtained through AERLYO to divert, conceal, re-label or settle a Platform-originated transaction outside AERLYO for the purpose of avoiding an accepted service fee. If a transaction between introduced business participants or with an introduced client is completed during the subscription or within twelve months after the relevant introduction, the accepted transaction fee remains due unless the business user proves the transaction arose independently and without use of protected Platform information.

Business users must maintain accurate source records reasonably necessary to verify fees and, on proportionate notice, permit a confidential audit limited to Platform-originated transactions. Thoth may invoice verified underpayments, interest and reasonable audit costs only to the extent allowed by the signed order and law. This clause does not transfer operational control, make Thoth the carrier, create exclusivity beyond the stated introduced transaction, or restrict a passenger from exercising a legal choice or remedy.

8. Safety, legality and operational control

Safety and law take priority over convenience, price and schedule. Every trip remains subject to aircraft condition, crew duty, weather, air traffic, airport restrictions, permits, slots, sanctions, security, passenger documentation and the operator’s safety management system. An AERLYO status, notification, algorithm or live position cannot dispatch, release or command an aircraft and must never override the operator, pilot in command, authority or emergency service.

Users must not present AERLYO as an air carrier certificate, safety approval, insurance certificate or government authorization. Suspected illegal charter, document fraud, sanctions evasion, trafficking, unsafe conduct or misuse may be blocked, investigated and reported where lawful.

9. Live aircraft and third-party data

The public airspace view uses ADS-B observations from adsb.lol contributors under ODbL 1.0. Data may be missing, delayed, duplicated or wrong and is for general information only. It must not be used for navigation, separation, dispatch, operational control, surveillance of a person or any safety-critical purpose. Seeing an aircraft does not mean it participates in AERLYO or is available to book.

Verified, opted-in aircraft may later be ranked through a licensed provider such as Flightradar24. Provider terms, attribution and usage limits apply. Users may not scrape, reconstruct, archive, redistribute or build a competing tracking database from the Platform.

10. Acceptable use

You may not: break law or another person’s rights; submit false identity, license, aircraft, payment or trip information; access another account or role; test or bypass security without written authorization; overload, automate, scrape or reverse engineer the Platform; copy raw data feeds; upload malware; interfere with operations; send spam; discriminate unlawfully; facilitate prohibited cargo or travel; or use AERLYO for safety-critical navigation. We may rate-limit, reject, preserve evidence, suspend or terminate activity reasonably believed to violate these rules.

11. Intellectual property and content

The Platform, AERLYO name and logo, interface, software, text, graphics, workflows and original compilations are owned by Thoth Group LLC or its licensors and protected by copyright, trademark and other laws. Subject to these Terms, Thoth grants you a limited, revocable, non-exclusive, non-transferable license to use the Platform for its intended purpose.

You retain ownership of information you submit. You grant Thoth and relevant marketplace participants a worldwide, non-exclusive license to host, process, reproduce and transmit that information only as needed to operate, secure and improve the Platform, fulfill requests, comply with law and exercise rights under these Terms. You represent that you have authority to submit it.

Our Copyright Notice explains permissions and infringement reports. “AERLYO,” its icon and trade dress may not be used to imply endorsement or affiliation without written permission.

12. Third-party services

Airport directories, ADS-B feeds, aviation providers, operators, payment processors, identity services and external links have their own terms and availability. Thoth is not responsible for an independent service’s content or acts, but will use reasonable care when selecting processors for Platform functions. Open-data attribution remains with the applicable contributors and license.

13. Availability, changes and gated features

We aim for a fast, reliable service but do not promise uninterrupted availability. Maintenance, security events, provider outages, legal changes or force majeure may affect the Platform. Features labeled pending, preview or disabled may change or be withdrawn. We will not represent payment, inventory or a flight as active until the relevant provider and operational workflow are genuinely connected.

13A. Events outside reasonable control

To the extent permitted by law, no Platform participant is responsible for delay or non-performance caused by weather, volcanic activity, airspace or airport closure, air-traffic control, government or military action, sanctions, epidemic, labor action, fuel shortage, aircraft-on-ground event, cyberattack by a third party, telecommunications or critical-provider outage, or another event outside its reasonable control. This clause does not excuse payment already due, reasonable security and continuity measures, required passenger care or refund duties, or any obligation that mandatory aviation or consumer law makes non-excludable.

14. Confidentiality

Non-public trip, passenger, pricing, aircraft, owner, operator and crew information is confidential. Professional users must protect it with reasonable care and disclose it only to authorized persons who need it for the trip, law, safety or approved operations. This duty survives account closure.

15. Disclaimers

To the maximum extent permitted by law, the Platform is provided “as is” and “as available.” Thoth disclaims implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Thoth does not warrant that a request will receive an offer, that an observed aircraft is available, that estimates are final or that third-party data is accurate. Nothing excludes a warranty or remedy that applicable consumer law does not allow to be excluded.

16. Limitation of liability

Nothing limits liability that cannot lawfully be limited, including liability for fraud, willful misconduct, gross negligence where non-waivable, or death or personal injury caused by a party’s negligence where law prohibits limitation. Subject to that rule, Thoth is not liable for indirect, incidental, special, exemplary or consequential loss, loss of profit, opportunity, goodwill or data, or the independent acts of an operator, owner, pilot, airport, authority or provider.

For a passenger consumer, Thoth’s aggregate Platform liability for a claim is limited to the greater of the amount the passenger paid directly to Thoth for the affected Platform service in the preceding twelve months or USD 100, unless mandatory law provides more. For an operator, owner or other business user, aggregate liability is limited to the fees that user paid directly to Thoth during the preceding twelve months. These limits allocate Platform risk and do not limit the separate liability of the air operator under its transportation contract.

17. Business-user indemnity

To the extent permitted by law, an operator, owner, pilot acting commercially, or other business user will defend and indemnify Thoth and its personnel against third-party claims arising from that user’s unlawful operation, false submission, breach of certificate or insurance obligation, infringement, misuse of personal data, or material breach of these Terms. This clause does not apply to the extent a claim was caused by Thoth’s own breach or misconduct and does not impose an indemnity on a consumer where prohibited.

17A. Claim notice and business limitation period

A user should notify legal@nawaeurope.com promptly after discovering a claim and preserve relevant records so that the matter can be investigated and loss mitigated. Failure to give prompt notice reduces recovery only to the extent it causes material prejudice. To the extent permitted by law, a business-user claim arising from the Platform must be commenced within one year after the claimant knew or reasonably should have known the material facts; consumer, personal-injury, Montreal Convention and other mandatory limitation periods are not shortened.

18. Suspension, termination and account deletion

You may stop using the Platform or start permanent account deletion inside an authenticated AERLYO app from the Account screen. A deletion request closes sign-in access and begins a controlled review. Eligible personal data is erased or anonymized, while outstanding trips, payment, aviation-safety, qualification, fraud, sanctions, tax, claim and audit records may be retained only where and for as long as law requires. Thoth may suspend or terminate access for breach, risk, inactivity, law, provider requirements or discontinuation. Where practicable, we will provide notice and an opportunity to remedy. Provisions concerning payment, confidentiality, intellectual property, records, liability, disputes and rights that by nature survive will remain effective.

19. Governing law and disputes

These Terms are governed by Delaware law, without regard to conflict-of-law rules, except that mandatory consumer, privacy and aviation law in another jurisdiction remains applicable. Business-to-business disputes not resolved in good-faith negotiation will be submitted to the state or federal courts located in Delaware, and each business user consents to that jurisdiction. A consumer may bring a claim in any forum made available by mandatory local law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before formal proceedings, contact legal@nawaeurope.com with the account email, trip or request reference and requested resolution. This informal step does not shorten a legal limitation period or prevent urgent relief.

20. General

Electronic acceptance and communications satisfy writing requirements where law permits. You may not assign an account or agreement without consent; Thoth may assign to an affiliate or successor that assumes the obligations. Failure to enforce a term is not a waiver. If a term is unenforceable, it will be narrowed or severed and the remainder continues. Headings are for convenience. English controls unless mandatory law or an expressly adopted translation provides otherwise.

20A. Apple-distributed applications

For an AERLYO application obtained through Apple’s App Store, these Terms are between the user and Thoth Group LLC, not Apple. Thoth—not Apple—is responsible for the application, its content, maintenance and support, product claims, legal compliance and investigation or resolution of intellectual-property claims. Apple has no maintenance obligation. If the application fails to conform to an applicable warranty, the user may notify Apple and Apple may refund any purchase price paid for the application; to the maximum extent allowed by law, Apple has no other warranty obligation.

The application is licensed, not sold, under a non-transferable license for use on Apple-branded products the user owns or controls, as permitted by Apple’s Usage Rules, including any permitted Family Sharing or volume-purchase use. The user must comply with applicable third-party terms, wireless/data agreements, export controls, embargoes and restricted-party rules. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it after acceptance. Support and claims: support@nawaeurope.com; legal and IP: legal@nawaeurope.com. The company’s verified mailing address and telephone contact must also be published in the applicable App Store record before release.

21. Changes

We may update these Terms for service, safety, provider or legal changes. The effective date and version will change. Material changes will be presented for notice or acceptance where required and will not retroactively alter a completed transaction without lawful agreement.

22. Contact

Thoth Group LLC
Delaware, United States
Operator of AERLYO
legal@nawaeurope.com