AERLYO
How can we help?
Account, workflow and application support
Email support@nawaeurope.com with your account email, application name, trip-request reference if applicable, device model, iOS version and a concise description. Do not send passwords, full payment-card data or unrequested identity documents by email.
1. Operator and contact
Thoth Group LLC
Delaware, United States
Operator of AERLYO
Product support: support@nawaeurope.com
Privacy: privacy@nawaeurope.com
Legal notices: legal@nawaeurope.com
Security reports: security@nawaeurope.com
2. Accounts and email verification
Use the application made for your role. Passenger accounts use AERLYO; operators, owners, crew, administrators and super administrators use their corresponding application. Every account email must be verified. If the message does not arrive, check spam, confirm the address, use “Resend verification,” then contact support. Professional access remains restricted until documentation and human review are complete.
3. Fly now and reserve later
“Fly now” creates an immediate marketplace request. “Reserve later” creates a scheduled request. A request becomes a confirmed flight only after a verified licensed operator accepts, assigns an eligible aircraft and crew, commercial terms are accepted, required payment succeeds, and operational release is recorded. Include the request reference when asking for help.
4. Operator, owner and crew onboarding
Upload supporting documents only through the protected in-app dossier. AERLYO performs integrity, metadata and expiry pre-screening; it does not treat automation as an authenticating authority. An authorized reviewer opens the evidence and records the final decision. If changes are requested, the dossier shows the affected item and review note.
5. Privacy and account deletion
Read the Privacy Notice. To initiate permanent account deletion, sign in and open Account → Privacy and legal → Request account deletion. Access closes after the password-confirmed request. Eligible data is erased or anonymized, while aviation, safety, tax, fraud, sanctions, claim and audit records may be retained only where and for as long as law requires.
6. Safety and emergencies
AERLYO support is not an emergency, air-traffic, search-and-rescue or flight-following service. For an active flight, follow the licensed operator’s instructions. For immediate danger, contact the appropriate local emergency service and aviation authority. Public ADS-B positions are informational only and must not be used for navigation, separation, dispatch or safety-critical decisions.